Shipping and Returns

SHIPPING METHODS

For deliveries in Italy (islands excluded), for orders less than 60 euro, the shipping costs will be added to the price of the products, clearly specified before the order is confirmed and also upon confirmation and final validation.

So orders over 60 euro have free delivery in Italy (islands excluded).

For deliveries in the Italian islands, only for orders less than 70 euro, the shipping costs will be added to the price of the products, over the amount of €70, we extend free delivery.

In order to ensure accurate and timely delivery to customers, NINE & TEN DREAM TEAM S.A.S. DI ELISABETTA SCUCCIMARRO & C. sends only by express courier in Italy, whilst for abroad shipments could be entrusted either to Couriers or to Poste Italiane.

Orders will be prepared no later than two trading days following the registration of the order. If during order fulfillment, whatsoever unexpected circumstances should occur (delays, product exhaustion, …), we will notify you immediately via e-mail.

For deliveries in the European Union zone 1, shipping is free for amounts higher than 120 euro.

For deliveries in the European Union zone 2, shipping is free for amounts higher than 190 euro.

For areas not specifically listed we provide a quotation on request by e-mail: shop@originaltoiletries.com

The current fees are shown in the table below:

NINE & TEN DREAM TEAM S.A.S. DI ELISABETTA SCUCCIMARRO & C. may modify the shipping prices in the future, the prices charged will always be clearly displayed in the table.

NINE & TEN DREAM TEAM S.A.S. DI ELISABETTA SCUCCIMARRO & C. delivers, at present time, in Italy and in the European Union: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.

The following are part of the fare for the European Union zone 1:

Austria

Belgium

Denmark

France

Germany

Luxembourg

Netherlands

Slovenia

Hungary

The following are part of the fare for the European Union zone 2:

Bulgaria

Czech Republic

Cyprus

Estonia

Finland

Ireland

Latvia

Lithuania

Malta

Poland

Portugal

United Kingdom

Romania

Slovakia

Spain

Sweden

Express pack and notice by e-mail, delivery, usually, in about 48 hours from the shipment in Italy (two working days, excluding Saturday and Sunday).

Express pack and notice by e-mail, delivery, usually, in about 3 – 5 working days from the shipment in the European Union (two working days, excluding Saturday and Sunday).

In Italy, for central and southern regions, islands and remote areas, we cannot guarantee delivery in 48 hours.

RETURN MODE

For how to return goods, you need to visit the section “Terms and conditions of sale”;

REPLACING DEFECTIVE ITEMS AND RIGHT OF WITHDRAWAL

The items purchased by you will be packed with the utmost care in our shop, to make sure that they arrive at their destination in perfect condition. However, in case you should receive a package with the outside of the pack not in perfect condition, do not accept the package, tell the courier to make a note of the damage on the transport letter accompanying the package and send a communication to shop@originaltoiletries.com, we will make a new shipment or, in the absence of the items you have chosen, to cancel the payment made by you, providing all the data related to the dossier of cancellation or refund. The right of withdrawal may be exercised in accordance with Articles 64, 65, 66 and 67 of legislative decree 6/9/2005 n. 206; this right is, however, applied only to items in perfect condition upon return (boxes included), as verified by our manager, upon receipt of the returned item, at our shop.
Remember that the right of withdrawal must be exercised by notice in writing within 30 days, to be sent, with the modalities and within the terms provided by law, to:
NINE & TEN DREAM TEAM S.A.S. DI ELISABETTA SCUCCIMARRO & C.
VIALE DEI COLLI PORTUENSI, 530
00151 ROME
ITALY
The goods covered by the withdrawal must be returned to the same address. It is provided that the items will be replaced with other items or, if not possible, we will take care of a refund of the amount paid; the refund has got to be agreed with us at the above address. In any case the shipping fees will not be refunded.